Returns & Warranty Policy
We stand entirely behind our high-end tech, networking gear, and repair services. Please read our comprehensive guidelines regarding time limits, device data handling, and the explicit terms for Akira Premium Care.
LAST UPDATED: APRIL 30, 2026
Time Limits & Return Preparation
If we deliver the wrong item to you, your item arrives damaged on delivery, your item is missing parts, or you simply changed your mind, you must return it to us within 7 days of delivery. Defective hardware has a separate 6-month window.
Preparing Your Return
- ●You must package the return carefully to prevent damage during transit.
- ●You must return the item in its original product packaging with all accessories and parts included.
- ●All factory seals must be intact (if applicable to the return reason).
Missing Parts & Rejections
If you do not return all parts and packaging, we will not accept the return and will send the item back to you at your expense.
You may log the return again if you locate the missing parts, but Akira may charge a fee for collecting the item and delivering the replacement.
Defective Items & Hardware Warranties
You must return internally defective items within 6 months of delivery. When we receive the item, our technicians will inspect it. If accepted, you may choose whether we should repair the item, replace it, or credit your account. Keep in mind that not all hardware defects can be repaired, and replacement stock is subject to availability.
Extended & Direct Warranties
- ●Certain enterprise items have warranties that extend beyond 6 months. We will facilitate returning the item to the supplier for free.
- ●If supplier repairs take longer than 21 days from receipt, we will offer you a refund or store credit directly.
- ●Some items require you to contact the manufacturer directly via their own warranty portals.
Absolute Exclusions
A defective item will instantly be rejected if it is:
- Faulty due to normal wear and tear.
- Physically damaged, dropped, or poorly maintained by you.
- Damaged by electrical surges (load-shedding) or sea air corrosion.
- Damaged because it was opened, flashed, or modified.
Akira Premium Care (Warranty Sub)
Akira Premium Care is an exclusive, paid subscription service that provides extended, comprehensive warranty coverage and priority repair pipelines for your hardware. By purchasing this subscription, you agree to the following contractual obligations:
Contract Term & Commitments
- ●12-Month Lock-In: Akira Premium Care is sold as a mandatory 12-month contract, billed on a month-to-month basis.
- ●Early Termination Penalty: Cancelling or failing to pay for the subscription before the 12-month period expires constitutes a breach of contract.
- ●Forfeiture of Services: Upon early termination, you instantly forfeit all active repairs, priority queuing, and warranty coverage for your enrolled devices. Akira is not obligated to complete pending repairs on cancelled accounts.
Platform Discretion
- ●Right to Terminate: Akira Technology Solutions reserves the explicit right to terminate a user's Akira Premium Care contract at any time, for any reason, including suspected fraud or abuse of the repair system.
- ●Catastrophic Damage: Even under Akira Care, we do not replace devices that are intentionally destroyed, completely submerged, or stolen. The subscription covers mechanical failure and accidental screen/component damage.
Devices, Passwords & Digital Goods
Critical: Items That Store Data
If you return a laptop, PC, or networking device that stores user data, you must give us your unlock codes or passwords so we can assess the hardware return. If you decide not to provide us with access, we can legally refuse your return because it is the only way our technicians can assess the device.
When assessing your return, we might need to perform a factory reset, which means you could lose all data on your device. Please ensure that you've made full backups before returning hardware.
Digital Items & Software
- ●You can only return digital items (electronic vouchers, software codes) if they are defective.
- ●You must let us know within 6 months if the digital item is defective (e.g., the code does not work).
- ●Computer software that has been physically unsealed cannot be returned under any circumstances.
Hardware Bundle Deals
- ●Standard Bundles: You may return a whole bundle or individual items within it. We will credit you the price paid after discounts.
- ●Pre-Packed Bundles: Unless stated otherwise, you can only return a Pre-packed Bundle if you return all the items that formed part of the bundle.
Non-Returnable Items & Exchanges
Certain items are marked as non-returnable on their product description pages. Exceptions are only made if we delivered the wrong item or if it arrived damaged.
Custom Specs
If you put your name on it, or if it is a PC/Server built to your exact custom specifications, you cannot return it for a "change of mind". It is yours forever.
Exchanges
Got the size or color wrong on branded Akira merchandise? You can easily exchange unwashed/unworn clothing and sportswear for a different size or color.
Refunds, Rejections & Logistics
Credit & Refunds
- ●Store Credit: If your return is accepted, we can load store credit within 2 business days. You have 3 years to use it.
- ●Bank Refunds: We will refund you exactly the way you paid. Funds can take 3-5 business days to reflect.
- ●Coupons: If you paid with a coupon, we will issue a new coupon with the spent value.
Rejections & Wrong Items
- ●Wrong Items Sent to Us: We dispose of incorrect returns. We will not pay for lost items you mistakenly sent us.
- ●Rejected Returns: If rejected, we will send the item back to you. If undeliverable within 30 days, we consider it abandoned and dispose of it.
Collection, Delivery & Supply Chain
When you log a return, we can either arrange collection or you can drop it at a designated point within 7 days. Large items must be collected.
Akira Supply Chain Notice: All direct repair inventory is housed locally. However, storefront replacements may ship from supplier partners, impacting turnaround times.